Return & Exchange Policy
At revankarvaibhav.in we are guided by a friendly, clear and transparent 7 day Returns Window Policy. With our “No Questions Asked” approach, we will refund your payment, if by any chance you are unhappy with the item/ jewelry piece or gemstone that is being purchased.
Please note at revankarvaibhav.in our return policy is wholly dependent on the item/ jewelry piece or gemstone that is being purchased. Below are the different types:
Loose gemstones, Jewelry, “Ready to be Shipped” pieces
Custom, “Made to Order” pieces
Loose gemstones, Jewelry, “Ready to be Shipped” pieces Return Policy:
If by any chance you are unhappy with the loose gemstones or jewelry (ready to be shipped), these items may be returned with a full refund, strictly within the 7 day return window. During the time you are in possession of the piece, you are entirely responsible for its value and it’s care. After which we will be able to refund the cost amount.
Conditions to be eligible for return :
The item must be returned completely unchanged.
The item must be returned undamaged.
The item must be returned in its original and unused condition.
The item returned would be subject to inspection by revankarvaibhav.in quality control team.
The product should be returned along with original invoice, packaging, documentation, certifications and free gifts if any.
Important notes:
In the circumstance the item has been altered in any way or form, chipped/ nicked, damaged, set, scratched, has a different weight, the item will not be received for a full refund.
Please note that Shipping Charges, TAX/VAT and Duties are not refundable.
Return shipment is at the customers cost
In case the payment is made through a credit card, the payment processing charges (5%) charged by Payment Gateway is non-refundable.
For any payment through PayPal, no transaction fee is deducted.
Any lab certificate that may have been custom ordered besides the free certificate supporting the item, shall not be refunded in the return payment.
Returns will take 30 days to process.
Custom, “Made to Order” pieces Return Policy:
Any custom created (made to order) item placed by the customer cannot be returned under the returns policy. The customer can instead request for a store credit after the return of the original item to us (subject to inspection by Navratan.com quality control team). We will be able to refund 75% of your invoice value, for use against future purchases on our website
In the case an item has been created with a specific customization (each situation will have reserved rights) we will contact you about a change in our return policy as it will not meet our standard returns policy.
Conditions to be eligible for return :
The item must be returned completely unchanged.
The item must be returned undamaged.
The item must be returned in its original and unused condition.
The item returned would be subject to inspection by revankarvaibhav.in quality control team.
The product should be returned along with original invoice, packaging, documentation, certifications and free gifts if any.
Important notes:
In the circumstance the item has been altered in any way or form, chipped/ nicked, damaged, set, scratched, has a different weight, the item will not be received for a full refund.
Please note that Shipping Charges, TAX/VAT and Duties are not refundable.
Return shipment is at the customers cost
In case the payment is made through a credit card, the payment processing charges (5%) charged by Payment Gateway is non-refundable.
For any payment through PayPal, no transaction fee is deducted.
Any lab certificate that may have been custom ordered besides the free certificate supporting the item, shall not be refunded in the return payment.
Returns will take 30 days to process.